We have two different kinds of bookings: a secured booking and an unsecured booking.

A secured booking means the client has paid for the security deposit and has secured their date and time slot.

An unsecured booking is when you book an appointment with no security deposit paid. For unsecured bookings, we will inform you if a different client has chosen the same date and time slot as you to provide you enough time to pay the security deposit to secure your booking or to re-schedule your booking to a different date and time slot.

Cancellations are permitted for both types of bookings.